Terms & Conditions

All clients applying for an Educational Credential Assessment Report (“Assessment Report”) provided by International Credential Assessment Service of Canada (“ICAS”) are required to accept the following terms and conditions at the time an application is submitted.

If you do not agree with ICAS’ terms and conditions, your choice is not to use our services. By submitting an application and continuing to use ICAS’ services, you agree to ICAS’ Terms and Conditions. These Terms and Conditions may be updated, modified, and/or changed from time to time without prior notice, at ICAS’ sole discretion. Your continued use of our services after we make changes is deemed to be acceptance of those changes, so please check back periodically for updates.

The following are ICAS’ terms and conditions (the “Terms and Conditions”):

1. Assessment Reports are advisory in nature and are not binding on any employer, educational institution, organization or other third party. ICAS Assessment Reports do not replace or override assessments required by regulatory bodies, professional associations, educational institutions or other organizations.
2. Assessment Reports are based on formal academic education completed at appropriately recognized academic institutions. ICAS does not provide assessments of, and Assessment Reports will not include an assessment of, professional registration or licensing examinations, in-service professional development, on-the-job training and work experience. ICAS does not provide assessments of graduate degrees in clinical medicine.
3. ICAS fees are non-refundable, except as provided in these Terms and Conditions.
4. All communications to and from ICAS shall be conducted in writing by e-mail or mail.
5. It is the client’s responsibility to confirm that an Assessment Report from ICAS will be recognized and accepted for its intended purpose. No refunds will be granted if the receiving entity does not accept the Assessment Report.
6. Clients shall identify in writing the list of documents to be provided to ICAS. Clients are responsible for providing and ensuring that ICAS has received all required documentation. If documentation submitted is incomplete or additional information is required in order to prepare an Assessment Report, ICAS will issue a document request to the client. An Assessment Report will be prepared only after all requested material has been received to the satisfaction of ICAS.
7. If required documentation and/or information has not been received by ICAS by the later of:
   (1) 180 days of the date of the client’s application; or (2) 180 days from the date of ICAS’ document request, the application will be deemed terminated. No refunds are offered for cancelled or terminated applications. A new application may be commenced and will be subject to all applicable fees.
8. ICAS reserves the right to verify documentation and information with issuing entities, agencies, institutions, and/or authorities and/or to request that the client have official documents sent by the issuing entities, agencies, institutions, and/or authorities directly to ICAS, at any time and from time to time. By submitting your application for an Assessment Report, you acknowledge, agree, and consent to ICAS contacting educational and governmental entities, agencies, institutions, and/or authorities for additional information and/or verification of the authenticity of the documents and/or submitted, including, but not limited to, sending copies of transcripts to the entities, agencies, institutions, and/or authorities for verification and/or authentication. All fees associated with the verification processes and receipt of this information are the responsibility of the client.
9. ICAS does not guarantee the issuance of an Assessment Report if ICAS is not satisfied with the documentation and information received, in ICAS’ sole discretion, and/or cannot obtain information or verification from the applicable institutions, agencies and/or authorities.
10. ICAS will not issue an Assessment Report if any submitted documents are suspected or confirmed to having been falsified, forged, misrepresented, tampered with or altered in any way. ICAS reserves the right to terminate the application and no refund will be provided. Upon termination, the documents in question, including original documents, shall become the property of ICAS. All recipients indicated on the application and other appropriate authorities will be notified. In cases where ICAS, as part of a quality control or other review process, determines that any document related to a previously issued Assessment Report includes factual inaccuracies or has been altered, forged, tampered with or altered in any way, the Assessment Report will be rescinded. All recipients of the rescinded Assessment Report and other appropriate authorities will be notified. ICAS reserves the right to refuse to prepare an Assessment Report for any reason, in its sole and absolute discretion.
11. If documentation and information received by ICAS do not indicate the weighting factor of each course completed, no credits will appear in the Comprehensive Assessment Report. If the documents submitted do not indicate a grade for each course, no grades will appear in the Comprehensive Assessment Report. If insufficient information has been provided to prepare a Postsecondary Comprehensive Assessment Report or a Secondary School Comprehensive Assessment Report, a General Assessment Report will be prepared, and an appropriate price adjustment shall be issued by ICAS.
12. Processing times may vary and information about current processing times is available on ICAS’ website. Any estimates of processing times for an Assessment Report are calculated from the date on which complete documentation is received by ICAS’ office and not on the date on which the application is commenced. Processing times may be longer during peak periods and when ICAS deems it necessary to contact appropriate institutions, agencies and authorities to obtain documentation, information or verification. No refund will be issued based on the processing times.
13. If original documents are submitted with the application, such original documents will be returned to the client with the completed Assessment Report by: (1) courier service; or (2) regular mail. Clients shall be responsible for all fees associated with the return of original documents. If the client selects the return of original documents by regular mail, the client shall provide written authorization to ICAS. ICAS is not responsible for lost or misdirected mail or courier.
14. If you identify an error in the Assessment Report, you must notify ICAS within 30 days of the issuance of the Report.
15. ICAS is not liable for claims, damages or demands of any nature or kind whatsoever arising from the use or misuse of the Assessment Report, for any errors in the Assessment Report arising from incorrect, incomplete or untrue information, from delays arising from insufficient information or other processing delays or for the improper handling or loss of or damage to educational documents (“Claims”). The client herby releases ICAS from any such Claims and agrees to indemnify and save harmless ICAS from any such Claims asserted by any third party against ICAS.
16. ICAS is a member of the Alliance of Credential Evaluation Services of Canada. All Assessment Reports issued by ICAS comply with the Pan-Canadian Quality Assurance Framework for the Assessment of International Academic Credentials (“QAF”) and the Lisbon Recognition Convention (“LRC”).
17. PRIVACY. ICAS is committed to respecting your privacy and protecting your personal information. Our Privacy Policy explains the type of information we may collect from you and others, under the authority of Personal Information Protection and Electronic Documents Act, SC 2000, c.5, and our practices for using, maintaining, protecting, and disclosing that information, including physical, electronic and procedural safeguards. Please refer to our Privacy Policy for more information. ICAS gathers non-public personal information about you from your application, and from educational and governmental institutions and agencies for the purpose of verification of the authenticity of the documents and/or information submitted and for preparation of the Assessment Report. Personal information collected is used only for preparing your Assessment Report. No personal information is released to a third party without your written consent, save and except if ICAS determines that you have submitted false, falsified, forged, misrepresented, tampered with or altered documents, ICAS may notify government and non-government agencies and associations and by submitting your application for an ICAS Assessment Report you are hereby deemed to have consented to ICAS releasing your non-public personal information government and non-government agencies and associations where ICAS determines that you have submitted false, falsified, forged, misrepresented, tampered with or altered documents. ICAS restricts access to your personal information to only those employees who need to know the personal information to prepare and provide the Assessment Report to you. By submitting your signed application for an Assessment Report, you hereby release ICAS, its agents, vendors and any person or entity that provides information in accordance with your consent, from any and all actions, claims and demands for damages, loss, expense, or injury, howsoever arising, which may hereafter be sustained by you as a result of the provision, collection, use or disclosure of information as set out herein.
18. The Terms and Conditions will be governed by and interpreted in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein, without regard to principles of conflicts of laws.
19. If any provision, or portion of the provision, in these Terms and Conditions is, for any reason, held to be invalid, illegal or unenforceable in any respect, then such invalidity, illegality or unenforceability will not affect any other provision (or the unaffected portion of the provision) of the Terms and Conditions, and the Terms and Conditions will be construed as if such invalid, illegal or unenforceable provision, or portion of the provision, had never been contained within the Terms and Conditions.